Course Name: De-Escalation for the Workplace

Facilitators: Lyons Hale, Co-Founder & Dr. Jacque Phillips, Co-Founder – Juliet Lima Solutions (Learn More About The Facilitators)

Dates: De-escalation for the Workplace is offered periodically.If you are interested in information on the next available session. please email Anna@vailvalleypartnership.com or click here to join the Vail Valley Works email list.

Cost: $375* (VVP Members)/ $450 (Public Price)

• *Scholarship funds may be available to VVP members in good standing – click here to view requirements and complete the scholarship application. 

Intended For: Anyone in a position that interacts with others in-person, over the phone, or online and may encounter people who are frustrated, irate, or in crisis. De-escalation training empowers staff to handle challenging scenarios effectively while prioritizing safety and customer service. This training is not intended for law enforcement officials, but will benefit those in government, medical, hospitality, transportation, construction, and administrative positions.

Course Description: De-escalation training teaches skills to manage tense situations, prevent them from escalating into conflict, and defuse conflicts that have already begun.

• What is emotional intelligence and what does it have to do with de-escalation? Emotional intelligence is the ability to manage your own emotions and the emotions of others, practice empathy, overcome challenges, and defuse conflict. We are often tasked with managing other people’s emotions, particularly those at the far ends of the spectrum. Understanding emotional intelligence is the key to managing emotions, effecting positive change in your career, building trust with the public, and improving your de-escalation skills.
• This is not your typical de-escalation training program. This course teaches the process necessary to de-escalate volatile situations, improve communication skills, increase public satisfaction, manage the stress of your career, and help improve leadership skills. We have combined years of academic research on emotional intelligence with the skills developed as a police negotiator to create this one-of-a-kind training program.

Who are we? Lyons Hale, MCJ, an active police commander and crisis negotiator, and Dr. Jacque Phillips, DNP, RN, an expert on emotional intelligence, founded Juliet Lima Solutions to help people improve their leadership skills, learn to de-escalate volatile situations, manage change, and introduce skills that can be used to improve their emotional intelligence.