Education & Patron Services Associate

Bravo! Vail Music Festival

Listing Expires on 04/14/2023

Title: Education & Patron Services Associate
Classification: Full-time
Reports to: Aileen Pagán-Rohwer, Director of Education & Engagement, and Nancy
Stevens, Sales Manager
Departments: Education & Engagement and Institutional Advancement

About Bravo! Vail
The Bravo! Vail Music Festival brings world-renowned musicians to picturesque venues throughout the
Vail Valley for six weeks, drawing music lovers from around the world. As stewards of exceptional
orchestral and chamber music in the Vail Valley, Bravo! Vail is also proud to continue the tradition of
providing the very best education programs to youth and adults.

Bravo! Vail Mission: Bravo! Vail enriches people’s lives through the power of music by: • Producing the
finest performances by the greatest artists; • Fostering music education; • Promoting a lifelong
appreciation of the arts.
Bravo! Vail Vision: Once in a lifetime musical experience. Each and every time.
Bravo! Vail Values: • Advances excellence; • Shares artistic passion; • Acts with integrity and respect; •
Embraces collaboration.
Bravo! Vail’s administration is a tight-knit, collaborative group of happy, active people who value each
other as team members. Each department at Bravo! Vail takes great pride in their work, while also
taking great pleasure in the unique Vail lifestyle. The relaxed, dog-friendly office is full of camaraderie
(and snacks), and during the summer while the festival is on, the work is intense and the energy is

Position Summary:
This position is perfectly suited for an experienced music teacher who wishes to combine their
passion and skill for musical instruction with a larger role with the Vail Valley’s premiere arts
institution. The Education & Patron Services Associate is a unique full-time position combining
teaching violin or piano with administrative, hospitality, and box office services for the
organization. From September to April, this position primarily serves the Education & Engagement
department. Its main responsibilities will be serving as a music teacher (violin or piano) in Bravo!
Vail’s Music Makers Haciendo Música Program, teaching approximately 4-8 classes per week. In
addition, this role will assist with administrative tasks within the Education & Engagement
Department as needed. From January – August, this role will join the Patron Services team,
assisting patrons with ticket orders and fulfillment, working on-site in the Box Office at concerts,
and providing general administrative assistance to the Institutional Advancement Department. Job
locations include but are not limited to various Eagle County schools, the Bravo! Vail office, Gerald
R. Ford Amphitheater, Vilar Performing Arts Center, and other venues throughout the Vail Valley.
Scheduled hours will include weekends and evenings.

Essential Functions:
Musical Instruction (Piano and/or Violin):
Bravo! Vail’s Music Makers Haciendo Música (MMHM) encourages students to explore the
world of classical music through group classes that include lessons covering music theory,
technique, performance, and collaboration. In weekly 45-minute classes held throughout the
academic year, students build strong musical foundations. Each winter and spring, students
perform in community recitals, and over the summer, developing and advanced students are
invited to participate in a five-day Summer Intensive.
The Piano or Violin Teacher is an integral part of the teaching team and provides a safe and
inspiring environment conducive to learning while at the same time promoting a life-long
appreciation of music. Teachers are responsible for guiding each of their group classes and
individual students with a positive, solution-based approach to music education.
Responsibilities include:
• Follow Bravo! Vail’s MMHM curriculum to progress classes through each level of
material using the Faber piano method series or Suzuki Violin method supplemented by
other materials as needed;
• Accurately track weekly attendance and student progress in MMHM database;
• Administer Pre/Post Program Assessments;
• Assist with production of bi-annual winter and spring recitals;
• Send weekly parent emails to all families that include material covered in class,
homework and upcoming events via MMHM database system;
• Participate in teacher trainings and bi-annual staff meetings;

Education & Engagement Administration:
The Education & Engagement Department at Bravo! Vail oversees the MMHM program as well
as coordinates and plans several events throughout the year. This role would assist in class
registration (late summer/early fall season) as well as other administrative tasks as needed by
the department.
Responsibilities include:
• Preparations of instruments and supplies needed for all classrooms, students, teachers;
• Attend in person registrations as needed;
• Monitor scholarship applications and follow up communications with families;
• Assist with instrument fitting appointments if applicable;
• Assist with classroom set up and delivery of supplies;
• Manage instrument inventory spreadsheet;
• Other Education & Engagement Department-specific administrative duties as assigned.

Patron Services:
The Education & Patron Services Associate is responsible for assisting with hospitality
and box office sales for Bravo! Vail events. This includes but is not limited to selling
tickets by phone and in-person and processing donor tickets, while utilizing excellent
customer service skills.
• Assist with Box Office sales both in-person and over the phone;
• Printing and mailing of tickets and passes;
• Proofreading emails and website content relating to the Box Office;
• Assist with advertising invoices;
• Monitor Box Office emails;
o Assist with execution and fulfillment of complimentary ticket requests
throughout the organization;

Skills and Experience:
• A passion for Bravo! Vail’s mission, vision, and values;
• A minimum of two years of work experience in piano or violin instruction, private or group
• A minimum of 1 year of work experience in customer service or hospitality;
• Energetic, flexible, organized, collaborative, and proactive team member;
• Professional who is trustworthy with a positive attitude and resourcefulness;
• Excellent judgement and creative problem-solving and conflict-resolution skills;
• Exceptional written, verbal, interpersonal, and presentation skills;
• Proficiency in Microsoft Word, Excel, and Teams;
• Familiarity or ability to learn and effectively use CRM database and other standard office
• Ability to pass a background check.
• Fluency in Spanish preferred but not required;
• Authorization to work in the U.S. is a precondition of employment (depending on position)

Salary: $48,000 – $58,000

• Group insurance (medical, dental, vision, life)
• Health incentive
• Paid holidays, personal/medical, and vacation
• Company matching retirement contribution

How to Apply:
Email resume and cover letter to, with subject line: Education & Patron
Services Associate Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for
employment without regard to race, religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity, or any other characteristic
protected by federal, state or local laws.

To apply:

Email resume and cover letter to, with subject line: Education & Patron
Services Associate Position