Digital Support Representative

The Steadman Clinic

Listing Expires on 08/31/2019

The Steadman Clinic is seeking a customer service oriented Digital Support Representative to join their team in Vail, CO. The Digital Support Representative is responsible for managing our “click to chat” feature, which allows patients to schedule appointments online via a secure chat feature. This position is also responsible for assisting patients troubleshoot any patient portal issues.

Key Responsibilities:

  • Manages “click to chat” feature.
  • Uses a customer centric approach to situations to deliver superior service.
  • Helps patients troubleshoot any patient portal issues.
  • Follows up with patients to ensure their technical patient portal issues are resolved.
  • Assists with sending appointment reminder via text message/chat feature.
  • Provides real-time support to customer’s inquiries/concerns quickly.
  • Recognizes knowledge gaps and researches to respond.
  • Adherence to quality and compliance guidelines.
  • Other responsibilities as assigned.

Attributes and Qualifications:

  • High school diploma or GED required.
  • Two years’ experience preferred working in customer service, scheduling, healthcare.
  • Strong computer skills.
  • Strong command of live chat etiquette and high attention to detail.
  • Excellent communication skills both verbal and written.
  • Proven strong customer service skills and problem solving skills.
  • Proven ability to multitask and prioritize in fast passed environment.
  • Ability to deal with difficult customers in a professional and efficient manner.

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

To apply:

If you are interested in joining our team of dedicated professionals who are known world-wide for advancing the field of Orthopedics and Sports Medicine with cutting edge, progressive approaches and solutions to some of the most complex and demanding situations, submit resume and cover letter to: