The Vail Valley Partnership-the Chamber & Tourism Bureau today announced the 2010-2011 Platinum Service Program (PSP) winners.
The Platinum Service Program is a part of the Partnership’s signature program, Destination Experience. PSP evaluates and recognizes outstanding customer service throughout the Vail Valley. The program is run in coordination with Katie Barnes of the Buy Spy and helps businesses establish customer service expectations, set goals and evaluates customer service through a series of mystery shops. Each business that participates in the program receives detailed feedback on the customer’s experience and suggestions for improvement.
The following businesses received an average score of 90% or higher on mystery shop evaluations conducted during the 2010/2011 ski season.
“Customer service is an important part of our destinations brand, and the Partnership congratulates all winners for providing excellent service to our guests,” said Partnership executive director Chris Romer.
Adventure Ridge
All Mountain Transportation
Alpine Wine & Spirits
Antlers at Vail
Avon Liquor
Beaver Creek Lodge
Beaver Liquors
Bistro Fourteen
Evergreen Lodge
Game Creek Restaurant
JP’s Old Forge Pizza
La Bottega
Lodge Tower
Manor Vail Lodge
Mountain Haus
Piney River Adventures
Rocky Mountain Vacation Rentals
Ski Butlers
Slifer Designs
Solaris Residences
State Farm Insurance
Sweet Basil
Terra Bistro
The Steadman Clinic
Town of Vail – Community Hosts
Vail Racquet Club
West Vail Liquor Mart
In addition, PSP has awarded the following businesses as winners in an overall category:
Outstanding Customer Service – Retail: Alpine Wine & Spirits
Outstanding Customer Service – Lodging: Arrabelle at Vail Square
Outstanding Customer Service – Restaurant: Game Creek Restaurant
Outstanding Customer Service – Professional Services: Millennium Bank, Vail
Outstanding Customer Service – Overall: Slifer Designs
Please contact Jennifer Weintraub, Events & Membership Manager at (970) 477-4001 or by email at jweintraub@visitvailvalley.com to enroll in the Platinum Service Program or with any questions regarding the Vail Valley Partnership.