Ski Butlers Vail has won the Vail Platinum Service Award for the seventh consecutive year. This award is given out by Vail Valley Partnership for exceptional customer service. Ski Butlers is the only ski shop in Vail to have won this award for seven consecutive years.
Ski Butlers measures its customer service through the Net Promoter Score. The Net Promoter Score, or NPS®, asks one single question – How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Ski Butlers sets an internal threshold at 90% to be considered successful which has allowed us to become a leader in the world of NPS. As a small company, we pride ourselves on exceptional service but none of our goals would be achieved if it were not for our incredible team members.
Founded in 2004 in Park City, Utah, Ski Butlers now serves over 30 North American resorts in Colorado, California, Utah, Wyoming and British Columbia, Canada. Ski Butlers award winning service makes renting ski and snowboard equipment convenient and hassle-free all for the same price or less than most resort ski shops. Ski Butlers is Deer Valley’s preferred ski rental delivery provider and recently won Aspen’s Emerging Business of the Year Award. Ski Butlers home offices are based out of Park City, Utah.
Please contact Chris Gallegos at gallegos@skibutlers.com or 970-845-2268 for more information.