The Vail Valley Partnership-the Chamber & Tourism Bureau today announced the 2011-2012 Platinum Service Program (PSP) winners.
The Platinum Service Program is a part of the Partnership’s signature program, Destination Experience. PSP evaluates and recognizes outstanding customer service throughout the Vail Valley. The program is run in coordination with Katie Barnes of the Buy Spy and helps businesses establish customer service expectations, set goals and evaluates customer service through a series of mystery shops. Each business that participates in the program receives detailed feedback on the customer’s experience and suggestions for improvement.
The following businesses received an average score of 90% or higher over eight mystery shop evaluations conducted during the 2011-2012 ski season.
“High levels of customer service, helping to create a seamless vacation experience for our destination guests, is a pillar of our destination brand and the Partnership congratulates all PSP winners for providing excellent service to our guests,” said Partnership executive director Chris Romer.
Adventure Ridge
Allegria Spa
Antlers Condominiums
Avon Liquor
Beano’s Cabin
Beaver Creek Lodge
Beaver Liquors
Bistro Fourteen
Charter Sports – St James Place
Charter Sports–Lion Square Lodge
Charter Sports–Marriott
Lodge Tower
Manor Vail Lodge
Market Place on Meadow Drive
Northside Coffee & Kitchen
Rocky Mountain Vacation Rentals
Slifer Designs
Solaris Residences
Sweet Basil
The Steadman Clinic
The Tenth
The Thrifty Shop – Edwards
Town of Vail – Community Hosts
Town of Vail–Public Library
Vail Athletic Club & Spa
Vail Mountain Lodge & Spa
Vail Racquet Club
West Vail Liquor Mart
In addition, PSP has awarded the following businesses as winners in an overall category:
Outstanding Customer Service – Retail: Alpine Wine & Spirits
Outstanding Customer Service – Lodging: Mountain Haus
Outstanding Customer Service – Restaurant: Toscanini
Outstanding Customer Service – Professional Services: Ski Butlers
Outstanding Customer Service – Overall: Game Creek Restaurant
Please contact Jennifer Weintraub, Events & Membership Manager at (970) 477-4001 or by email at jweintraub@visitvailvalley.com to enroll in the Platinum Service Program or with any questions regarding the Vail Valley Partnership.