Skills for Supervisors

A Vail Valley Works Affiliate Course

Presented by Skill Builder Pro

Course Overview

Learning Module: Skills For Supervisors

Presented By: Skill Builder Pro

Format: Online, Self-Paced

Hours: Approximately 3 hours per course (15 hours total)

Intended For:

  • New or inexperienced supervisors
  • Those who want to pursue a supervisory role
  • Anyone looking to create or change company culture.

The Skills for Supervisors module includes 5 courses:

  1. The ABC’s of Supervising Others
  2. The Professional Supervisor
  3. Communication, Coaching and Conflict
  4. Managing Customer Service
  5. From Boss to Leader

Course Details

  1. The ABC’s of Supervising Others: This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
    • Learning outcomes:
      • Adjust to the supervisor’s role with confidence.
      • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
      • Identify key attitudes that you can develop to enhance your supervisory skills.
      • Use time management and planning techniques to maximize your success.
      • Develop a technique for giving instructions that are clear and understood.
      • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
  2. The Professional Supervisor: Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level. In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories and our signature leadership assessment.
    • Learning Outcomes:
      • Clarify the scope and nature of a supervisory position.
      • Learn some ways to deal with the challenges of the role.
      • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
      • Learn key techniques to help you plan and prioritize effectively.
      • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
      • Develop strategies for motivating your team, giving feedback, and resolving conflict.
  3. Communication, Coaching and Conflict: There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas. In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others.
    • Learning outcomes:
      • Learn ways to prioritize, plan, and manage your time.
      • Identify your primary leadership style.
      • Develop some flexibility to use other leadership styles.
      • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
      • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
  4. Managing Customer Service: Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team. In this course, you will learn about the six critical elements of customer service.
    • Learning outcomes:
      • Identify ways to establish links between excellence in customer service and your business practices and policies.
      • Develop the skills and practices that are essential elements of a customer service-focused manager.
      • Recognize what employees are looking for to be truly engaged.
      • Recognize who the customers are and what they are looking for.
      • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  5. From Boss to Leader: How do you make sure you’re not a bad boss? How do you develop into a good leader who provides guidance and motivation while showing integrity and modelling the behaviors you want to see in your team?  This course will arm you with what you need to know to transform from a boss to a great leader and help you take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.
    • Learning outcomes:
      • Know the differences between good and bad bosses
      • Understand how those who hold management positions can develop into good leaders
      • Recognize characteristics of good leaders
      • Know the elements of leading by example
      • Comprehend how to use common sense in workplace dealings
      • Know why it is important to use clear communication techniques
      • Understand the importance of providing effective feedback
      • Understand how to apply emotional intelligence to your dealings with others

Registration

Pricing:

  • VVP Members: $79/person
  • Public Price: $99/person

Registration Includes: Access to all 5 courses within the module for 6 months.

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