Front Desk Manager

Simba Run Vail Condominiums

Listing Expires on 09/06/2018

Simba Run Vail Condominiums offers beautiful mountain resort lodging with hotel amenities less than five minutes from Vail Mountain.  We are currently seeking a Front Desk Manager that will provide the leadership and guidance necessary to ensure the highest operational standards to create a unique and memorable world-class experience for our guests and owners.

Our ideal applicant must demonstrate strong communication, management and leadership skills, as well as a high level of initiative, attentiveness, foresight and professionalism necessary to provide our guests with the highest level of customer service.

Benefits include: bonus or ski pass option, vacation and sick paid days, onsite parking.

The primary responsibilities of this position include but are not limited to:

  • Oversees selection, training, motivation, development, and coaching of front desk staff.
  • Works within allocated annual budget for the front desk department.
  • Determines and administers the appropriate front desk staffing levels and schedules according to budget and business demand.
  • Maintains positive working relationships and communication with all departments.
  • Assures accurate room status information is maintained and properly communicated.
  • Ensures that front desk staff is, at all times, attentive, friendly, helpful, and courteous to all guests, owners, managers, and other employees.
  • Receives, investigates and acts upon complaints from guests and employees to ensure resolution.
  • Follows and enforces cash-handling, check-cashing, and credit policies and procedures.
  • Ensures all front desk employees adhere to proper attire at all times.
  • Responsible for covering front desk shifts based on necessity.
  • Ensures logging and delivery of all messages, packages, and mail in a timely and professional manager.
  • Reviews front desk log book and guest feedback forms on a daily basis.
  • Maintains an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Prepares performance reports related to the front desk.
  • Makes and maintains master keys for front desk, housemen, and housekeeping.
  • Ensures implementation of all policies and house rules.
  • Continuously works to improve all aspects of the front desk process and operations.
  • Completes other tasks/duties assigned.

Minimum qualifications of this position include but are not limited to:

  • A high school diploma or equivalent is required; a degree or advanced study in business administration, hospitality management or a related field of study is preferred;
  • A minimum of five (5) years of progressive hospitality, office management, reservations, or other relevant experience;
  • The ability to effectively manage and develop staff;
  • Exhibits exceptional professionalism and the ability to be discreet with confidential and sensitive issues, including the ability to address and respond effectively to the most sensitive inquiries and complaints;
  • Strong verbal communication, written communication, and organizational skills;
  • The ability to handle multiple tasks, projects, and meet deadlines on a consistent and satisfactory basis, including the ability to work independently, assist with a variety of projects and be assertive when appropriate;
  • Extensive knowledge and experience with Microsoft Office and other standard business applications; RDP System or hospitality software knowledge and proficiency preferred;
  • Bilingual skills a plus.

 

To apply:

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