Service to the Power of You
The Vail Valley's Ultimate Customer Service Event!
Registration Cost: TBD
Late Registration Cost: TBD
This service training seminar will qualify you for a 2014/2015 MERCHANT SKI PASS this year.
VVP also offers their members an affordable and actionable customer service program that will not only fulfill the merchant pass requirement but will also help businesses quantify the level of customer service they are providing to guests and provide actionable feedback on the performance of their staff. This abbreviated version of the well established Platinum Service Program will provide businesses with two mystery shop evaluations that include feedback on basic customer service principles such as friendliness, enthusiasm and product knowledge. The evaluations also include a brief narrative that describes the shopper's experience, which will allow managers to coach and train their staff as needed and better understand how they perceived by their customers.
The abbreviated PSP Program is $99 and is one of the merchant pass qualifying programs. The two mystery shops will be conducted at the beginning of the ski season and completed before the end of January. For more information on the PSP Program, contact Katie Barnes.
For more information on the Customer Service Seminar, please contact Haley McNeill at 970-477-4027.